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28th of September 2020
Home > Blog > Blog > EE customers to receive £1m refund after VAT mix-up

Customers who went outside of the EU and used internet data between October 2012 and October 2014 are affected about 0.5% of EE’s total customers. The company told the BBC the money “was never EE’s” and that the overcharge, blamed on a system-configuration error, went directly to Revenue & Customs. Refunds will range from about £2 to £80 per customer.